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Eloi Malta-Bey, Vice President Global Payroll & HRA Operations at Intercomp Global Services discusses the challenges and benefits of a centrally managed international payroll solution with SSON.

SSON: What are the main challenges within a centrally managed international payroll solution?

Eloi Malta-Bey: The main challenge within a centrally managed international payroll solution is to deal with multi-lingual capabilities and highly skilled profiles. For instance, here in Budapest professional profiles are easy to find, but they are not necessarily trained on the payroll process. The challenge is to provide and execute a strong training plan and develop a career path that allows us to maintain the right level of skilled payroll professionals.

Solving Multinational Payroll and HR Challenges

There has been tremendous growth in the number and size of multinational companies today, leading to significant challenges in the areas of human resources and payroll.

With the increasing number of employees and office locations, it has become more difficult to control internal processes and establish communication between different parts of an organization. According to Intercomp Global Services research, the number of employees employed by the typical multinational company is 3,500. The average multinational company has offices in seven countries.

Issues concerning human resources (HR) and payroll can become true pain points for multinational companies, especially when a firm’s headcount is spread over 10 or more countries, with fewer than 100 employees in each location. A global payroll system can help.

Intercomp Global Services achieved outstanding levels of customer satisfaction

Intercomp Global Services, the leading provider of international payroll services, has once again achieved outstanding levels of client satisfaction, with 90% saying they would choose Intercomp again and 80% of its customers ready to recommend Intercomp to their peers.

Intercomp Global Services completed its annual Customer Satisfaction Survey for the whole of the previous year in April 2010. The Survey results are compiled from client feedback based on a detailed questionnaire. This yearly undertaking is designed to increase the effectiveness of Intercomp’s operations and ensure that it is able to meet its customers’ needs.

Clients evaluated Intercomp’s service according to timeliness of service; accuracy; responsiveness of Intercomp’s specialists; usability and functionality of Intercomp’s IT solutions. Clients also had an opportunity to evaluate services separately.

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